Residential
WEEK IN LONDON
Residential
WEEK IN LONDON
Executive Master's in Luxury Management and Guest Experience
Monday 21st-Saturday 26th April 2025
Monday, 21st April
Arrival to London
Tuesday, 22nd April
08:45–09:15
Welcome from Program Director and introduction to the Residential Week
● Studio 2, W London
09:15-11:45
Crafting Excellence: Redefining the Luxury Guest Experience, Mark Britton Jones
● Studio 2, W London
12:00–13:30
Lunch
13:30-15:00
Driven by Excellence: Exploring the Future of the Luxury Car Market, Stephen Norman
● Studio 2, W London
15:30-17:00
Business field visit
18:00-20:00
Private Member's Club visit ● Mark's Club
Wednesday, 23rd April
10:00-12:30
Victoria & Albert Museum visit, Anne Haworth, Lecturer & Guide, Victoria & Albert Museum
● Business field visit
12:30-14:00
Lunch
14:00-17:15
Luxury as Art, Art as Luxury: Understanding their Interplay, Dr. Federica Carlotto, Sotheby's Art Institute ● Business field visit
Thursday, 24th April
09:00-12:15
Design Thinking Workshop, Anette Lundebye
● Studio 2, W London
12:15-13:30
Lunch
13:30-17:00
Impactful Design of Luxury Spaces, Sharon Cohen
● Studio 2, W London
19:00–22:00
Dinner at Mauro's Table ● Mauro's Table, Raffles London at the OWO
Friday, 25th April
08:30-10:30
Breakfast Meeting, with Michael Ward, CEO of Harrods ● Business field visit to Harrods
12:00–13:30
Lunch
13:30-17:00
Business field visit
17:00-20:00
Business field visit
Saturday, 26th April
08:30-12:00
Business Research Project Presentation, Dr. Eleonora Cattaneo
● Studio 2, W London
12:00-13:30
Lunch
13:30-14:30
Wrap-up Session,
● Studio 2, W London
Sunday, 27th April
Departures
Get to know your faculty & guest speakers
Dr. Eleonora Cattaneo
Program Director, Executive Master's in Luxury Management & Guest Experience
Mark Britton Jones
Faculty, Crafting Excellence: Redefining the Luxury Guest Experience
Stephen Norman
Visiting Faculty & Senior Vice President Sales, After-sales & Marketing Worldwide, Opel
Anne Haworth
Lecturer and Guide, Victoria and Albert Museum
Federica Carlotto
Visiting Faculty from Sotheby's Institute of Art
Anette Lundebye
Visiting Faculty & Leadership Coach
Sharon Cohen
Visiting Faculty & Global Design and Architecture Director, Burberry
Michael Ward
Managing Director, Harrods
